Frequently asked questions

Which payment methods are accepted?


We use Square as our payment provider to accept credit/debit cards payments from our customers. We also have PayPal available. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.




Which are the delivery and processing times?


The time to prepare an order for dispatch varies from 1-3 business days. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of PollyArtDesigns.com. **PLEASE BE ADVISED: Due to COVID-19 there may be unexpected delays in processing and/or delivery times**




What is the return and refund policy?


PollyArtDesigns.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of PollyArtDesigns.com.




How do I take care of my product?


Our products are handmade/hand painted and decorated pieces. Handle with care. Avoid direct sunlight exposure and excessively damp or humid conditions. We use high quality varnishes to protect and seal our finished products. Wipe the dust normally and if it's necessary use a lightly damp clean cloth to wipe any dirt off.




What is the privacy policy?


At PollyArtDesigns.com, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.